Shipping and Returns

Shipping

We dispatch orders within 1 working day except on weekends & bank holidays whereby we will dispatch the next working day.

Items ordered will normally take 2 – 3 working days to arrive.

We love to use recycled material to protect your items in the post, this in turn allows us to keep the low costs we have.

If you have any queries or questions about any of the subjects below, please contact Serene Hearts by:
Email: Info@SereneHearts.co.uk   – We are here to help every day of the week & will officially respond between 9.30am – 5.30pm.

Returns Policy

We want you to be delighted every time you shop with us. On occasions we know you may want to return items so below is our returns policy.

When returning items to us it is your responsibility to ensure that the items arrive safely.

(Please return the goods in their original condition. Do not remove any tags from the items and repack them to ensure that the product is not damaged on its return journey.)

We cannot accept any responsibility for items lost in the post; therefore we would always recommend keeping proof of postage, so that you are covered in the event of a missing parcel.

Please return the item back to us within 14 days of delivery date.

Our returns address:
Serene Hearts
Suite 7 Conduit Business Centre
2 The Mews
Conduit Road
London
SE18 7AJ

IF AN ITEM IS DAMAGED

If an item is damaged in transit to you we will advise a method of returning the damaged item to us. Please notify us within 7 days of delivery. As soon as we receive the item we will either replace the item or issue a refund.

IF THE ITEM IS FAULTY

Please notify us within 7 working days starting the day after delivery. We will advise a method of returning the damaged item to us. As soon as we receive the faulty item we will send out a replacement or issue a refund.

IF YOU HAVE CHANGED YOUR MIND

If you have changed your mind or ordered the incorrect item, please return the item within 14 days stating the reason, order number and date. Amount of refund will not include postage and will take into account the rights of cancellation, the sale of goods act and distance selling regulations. The customer is liable for the cost of returning the goods to us except by prior written (email) agreement with Serene Hearts. Any resending of goods is likely to incur our standard delivery charge.

INCORRECT ITEMS

We will either refund the item or send a replacement as soon as we have received the incorrect item back. We will pay the postage cost if it is indeed a mistake on our part.

Please notify us within 7 days of delivery.